Here's the status with my 7700

First off, the customer service from the Outlaws (Steve & Jennifer) has been nothing short of sensational. I'm actually glad i've had this issue as it's totally welded me to their brand. I just can't speak highly enough about how proactive they have been.

The amp itself is a delight. It currently drives seven B&W and Kef full range floor standing speakers with ease and authority. It has great "weight" and also an open airy sound that is surprising. At its price point I've heard nothing even remotely close. It goes very loud without a hint of strain. Tyhe amp gets better every day as it breaks in. I know this is not supposed to be the case but I do think that as an amp gets warm it improves. I never turn the Naim off.

The Outlaws have shipped me a replacement and told me to keep the current amp in my system until the new one arrives. They asked me to take some digital photos of the scratches which I sent them yesterday.

I was so impressed by this service and the amp that i read reviews of the 990 and bought that yesterday as a mate for the 7700.

What have I learned?

1) Direct delivery will occassionally result in defective product. That's a fact of life.

2) The way the company deals with it is the key. These guys are beyond awesome!

3) The amp is nothing short of sensational for $2000

4) Someone may get a second / B stock 7700 that will sound sensational :-)

Regards
Rob