FYI, mine has a couple of pretty deep scratches (gouges) in the side of the case as well. Same thing with me, the box was in perfect condition. This definitely happened at the factory prior to shipping. I think Outlaw has to have a talk with the shop in California. The amp is completely intact and fortunately for me, the scratches are not in the face of the amp and aren't readily visible, and as in your case it's working fine.

Regards