Liz,
Been there, done that, and ain't doing it again (too expensive)!!! But I'm not the OP!

As far as the no audio issue, in my case, and I think others as well, it's more of a 'no response' issue. The 970 powers on and you can't make it do anything...either via remote or on the unit itself. It seems like it's a no audio issue since it doesn't output any sound...but realistically it's a problem where the unit simply will not respond to any input until it's powered off (and in my last case, unplugged) and then powered on again. My unit was supposedly shipped with the latest upgrades when I bought it last year, and it still does this. It gets very frustrating. As I said above I'm about ready to sell my Outlaw gear and move on.... Anyone looking for a 7125?