Hello Arthur,

We spent many months on this software working both internally here in an alpha test mode and with a much wider beta test team of your peers. Universally, this update has been reported to entirely resolve or at minimum vastly reduce the occurrences of "no audio" for everyone involved.

If you are not even willing to load the new software, than there is really nothing else we can do for you. In the event you change your mind, be sure to perform a front panel system reset after installing the update, but before using your unit again for the first time. While the reset procedure is often overlooked, it is a critical step to ensure correct functionality. The steps for the reset are as follows:

1. Turn the rear panel MAIN POWER switch on. The Standby-On indicator on the front panel will glow amber.

2. Turn on the Model 970 by pressing any of the input source buttons.

3. Press the MENU and MUTE buttons on the front panel at the same time. "PRESS (1) TO LOAD DEFAULT" appears in the front-panel display

4. Release the MENU and MUTE buttons.

5. Within five seconds, press the 1 button on the remote control. "OUTLAW AUDIO/MODEL 970" appears briefly to indicate that the unit has been reset. The unit will then return to normal operation.

Best Regards,

Scott