All of my experiences with Outlaw (and ATI for that matter) have been positive, customer service was good. However, if I had spent my money and recieved a broken product and did not get satisfaction, I too probably would have posted something and used "colorful" langauge - whether right or wrong. ID companies have to take the bad with the good. The danger ID companies face is the power of the internet. We all have searched on the internet for our "toys", that is half the fun. We look for bad and good opinions. When I read this forum I see others who are also part of AV123's, Axioms and AVR's forum Why? Probably because we go there to seek opinions from users of the equipment rather than the general overview of a magazine. There are many loyal customers to ID companies not just because of product and value but also because of the customer service. It is inevitable that a lemon will go out to a customer, but with the power of the internet, it has to be corrected almost immediately. Was this one? Or did Outlawnut sense he was getting ripped off? The response from the Boss seems a little threatening rather than empathic but that's only my opinion. Over the last few weeks this is the second customer complaint (not necessarily at Outlaw as I was referring to the HSU problem as well). Why was n't the problem taken care of before it hit the internet? Probably because two parties could not work the issue out over the phone. Customers have to be patient when dealing with ID companies and ID companies have to work quickly to resolve problems. Otherwise, we'll have to go back to shopping in the stores! (Just kidding).