I didn't say they should "give" me a loaner. What I said is that an exchange program would be nice. I don't think I complained about the service for cost, I was disappointed in the fact that I would be without a unit for 3-4 weeks. I know that Outlaw takes care of their customers, that was a huge factor in my decision to purchase a 990. Put yourself in my shoes. Your unit fails and you're told you'll be without it for 3-4 weeks. That's 3-4 weeks with no audio system whatsoever. I'm not sure about you, but I enjoy watching TV and movies at night, or listening to music while I do stuff around the house on weekends. I like having family movie nights on Fridays. Why is it unreasonable to be bummed out about that? I also said that after sleeping on it, I was okay with the whole thing. Now I know that I'll need to buy a back up processor/receiver just in case I have any further issues. I have to be honest though, I don't think it will be a Marantz. I don't really care for the 7001. Maybe an inexpensive Denon or Pioneer.