Disappointing for sure to have a bad unit, but from all accounts I see reported the Outlaws do a fairly good job of taking care of customers.
Seems to me that part of the value for everyone in Outlaw equipment is dealing with service when required as agreed to and stated in the original warranty's terms when purchased. Or you simply eat return shipping for a return for refund.

Considering the options, Perhaps the Outlaws could start offering - up selling the good old "extended warranties" that guarantee a replacement on defective units less than x number of days old . . . repeated lemon replacement clauses . . . The usual empty promises - or they could just raise all their prices to cover loaners, exchanges and shipping.
So I wonder, what would a comparably featured HT processor unit with a 5 year wty cost if bought through a brick and mortar shop ? What if the B&M's unit goes belly up after a few days or weeks, You might be able to return it for a full refund - and perhaps you might have to pay a 10 - 15 % restocking fee - then buy a new one or go shopping all over again. Was it a waste of your money and time - was it really "worth" it ? Or the only option might be a wty repair depending on the individual store's return policies. ( return options window is typically around 14 - 30 days ) If you are past return window you are most likely still going to have to wait on repairs and It seems like 3 - 4 weeks is a fairly average time frame - perhaps even good. Not to mention you might have to ship it in for repairs yourself. ( experiences in retail sales ) Now if you shopped high end and paid 2 to 4 times the cost for a comparable / or / "better" processor they might give you a "loaner" while you wait on wty service. Are you truly getting a value equal to a cost of 2 / or / 4 times through improvement in sound quality - operational features or even a 2 or 4 times improved guarantee of better repair services. Maybe at best. Just my thoughts.