Weird, everything I read about Harmony's help is that it is awesome. It has been hit and miss for me. 2 out of 5 calls have been really really good. The other 3 were horrible. One guy even said..."they didn't teach us that in class". I'm assuming the 3 bad ones were all new people since they didn't explain anything I hadn't already done in personal troubleshooting. I'd end up just answering "okay I'll try that" even though I already had, just to get off the call.
Fortunately, this last call was reasonable. I explained the exact same thing that I explained the last time I called, and this guy said it shouldn't be doing that and needs to pass me on to tier-two support. Sweet, I'm getting somewhere.
FYI, I increased my delays to 10 seconds (a far out-there number just for the heck of it), and it didn't help. Actually, this last guy said I shouldn't have had to change any delays.
Unfortunately, their tier-two support system is down right now and they asked me to call back in one hour.
Completely fine with me. I'll be happy to get to someone that can look at the inner-workings of my account.
I'll post the results.