Update:
I spoke with Steve and his exact words were "that cannot happen"...Yes they wanted to walk through whether there was a setup problem. (A ground loop issue is different than my problem.)
As I explained to him, the unit has been working for the last two weeks. I can perform the test channel level test and cycle through all the channels.
Everything works except stereo!!!
Last night and this morning the unit now plays stereo through the front and center channel on any source thats stereo all the time. I did a hard reset and that does not correct the problem anymore. The unit decodes Dolby digital, DTS, Pro Logic with no problem...just stereo is meshed up.

Since tech support is only available 8am to 5pm I am not at home during the day. (They should be available later than this since most people are working and are most likely not going to take the day off to troubleshoot the 990.

This friday I am off and will give them a call at that time to satisfy them and send the unit back. The main thing is this problem is not a setup problem.

Lastly, I love my 990 but the reliablity is now a question for me. Price is not the only factor for me. If I have to pay more to have the reliability then that's the route I will take...Hopefully it will not come to this.
Note: Even in one the reviews I read in a HT magazine, they experienced problems with the 990 and had to reset it. Apparently, Outlaw recognize this unit is subsceptible to corruption and clearly states you may have to reset it...not good!