As announced previously, we have been and continue to work with the software engineers at Etronics to provide an extensive software update for the Model 990. These things simply do not happen overnight. However, we truly appreciate the time and effort of those users who have experienced these bugs as well as the patience they’ve exhibited while we worked to resolve them. Unfortunately, the nature of this thread and the frustration experienced by some of these users has forced us to make the following announcement sooner (and thus somewhat less detailed) than we would have liked.

While it is true that some bug fixes can be implemented quickly (such as we were able to provide in the past on the Model 970/1070 platform) others, due to increased complexity, just take longer. In the case of the Model 990, its early adopters made a handful of requests for feature additions and modifications. Couple this with some bass management anomalies, continued research towards an acceptable, high performance implementation of Auto EQ and a lengthy test and retest process and you can image the time to release is long.

While we don't know how long the testing will take, an update will be forthcoming. These anomalies will be addressed via a downloadable software fix. Like all software fixes, extensive field-testing will insure that other unanticipated problems do not crop up. What we will not do is rush a fix to market that is NOT RIGHT.

For the time being, there’s a very simple work around to receiving a full range sub signal in stereo or upsample mode with an analog input signal: activate your sub’s crossover. For many people with subwoofers like the LFM-1 or LFM-2 the sub x-over can remain in bypass, as its high frequency roll off is already quite steep.

We appreciate your patience and ask that you hang in there just a bit longer as we believe the update will add a level of refinement unrivaled in the Model 990’s category. These fixes are coming, and as we have demonstrated in the past, we will not leave our customers hanging. The above notwithstanding, we are sorry that we have not been more communicative along the way. Often we must walk the fine line between providing accurate/factual updates while at the same time avoid creating unreasonable timing expectations. We were wrong to close the communication lines on this and wish to reassure you that we are hard at work morning and night on two separate continents to resolve these issues for you as quickly as possible.

Best Regards,

Scott