UPS is amongst the worst shippers to use for cross border shipping (I have used them numerous times for car parts, and rarely trouble free) and I have no idea why Outlaw still uses them for Canadian orders?

I'm seeing more and more US retailers use http://www.borderfree.com which is run by CanadaPost to cater to US merchants for exactly that reason. The price quotes up front are final costs delivered to your door including shipping, duty, taxes, and brokerage. No surprises what so ever...

Does anyone from Outlaw read these posts?
ROb