and a smart business owner will greatly appreciate your candor.

You are correct and thank you for the reminder to help sooth the ‘discomfort’ I feel in these situations that this is really for consumers and retailers best interests.
I’m noticing a tendency in myself the last years in certain areas to not argue or even ‘let on’ when I feel I am in possession of information to the contrary in any male dominated areas of interaction.
I just nod, smile…. Leave…. And never go back, (call back) whatever. (Although I was so mad at Dish, I let the install department know that I knew they lied about a part which they stated (they would have HAD to charge me bo-coos more) and needed to install IF they had correctly routed the upgrade per my request. What HE did not know - his ace-up-the-sleeve basis for: “We’re sorry about the screw up but it was ‘for the best’, as it greatly reduces your costs if we had gone that other route”. Was that (I) knew more than he bargained on and he was rendered speechless when I told him I knew the part detailed was already installed on the original system therefore meaning they could not have ‘charged’ us for installing it if they had routed the upgrade correctly.

What I seem to be running into are business’s who ‘HATE’ an informed consumer.
My retail spot wanted me to trade my STB for another model (that the salesman guaranteed had no issues) and were discombodgeulated when I explained (while two other customers shopping in the department within earshot) the alternative was the same exact platform with a different badge and had the same issues. Then he switched to the last viable alternative and said "Well I own a version of this and its ‘great’!" Until I asked don’t you have an issue with OTA acquisition on that model? And he hurried me back to the counter for my refund, saying, “Well, if you just delete all your OTA selections off your channel list and don't use them..…it won’t freeze up any more".

Thanks guys and Soundhound I’ll look up I.S.F.


[This message has been edited by Smart Little Lena (edited January 11, 2003).]