Thanks everyone for your replies. I contacted Mike at customer service and we went through every possible problem, reset, and configuration. No luck. He thinks the processing chip is locked up.

Now for the good news. In all my years of dealing with customer service of all types I must say Outlaw ranks among the best! Mike walked me through the process of checking the unit in a clear and direct manner. Once we determined the unit was defective he said he would Ship (via DHL) a new unit! Damn, this guy is an asset to Outlaw! I bought Outlaw based on reviews and their reputation for customer support, and I'm glad I did. Looks like I'm an Outlaw for life!

Outlaw you have my kudos!
Mike