My first recommendation (if you haven't done so already) is to call Outlaw (866-688-5292) or e-mail them (info@outlawaudio.com) and get them involved. They've got a good reputation for customer service, and if it is a defect with your unit, you'll need them involved eventually to get it taken care of. I don't have any other bright ideas right off the bat, but I do have a few questions that might help. Is the problem repeatable (always happens at the same point in a movie, or always at that point at a certain volume level)? Does it happen with all sources, or just one?

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