Gonk-

So let me see if I got this right. They (Outlaws) think it is better to keep their potential customers in the dark and not live up to promises?

So their word means nothing to them?

How does that help them?

I'm sorry but if you are on a waiting list, and there are delays, once you know about the delay, you let the people waiting know.

I have counted about 20 posts by people who got off the list due to their lack of communications. That isn't much, but what about the people who didnt post about it?

That is lost business. Then take the people who read those posts who are considering business with Outlaws. I am willing to bet that Outlaws has lost at least 5% of possible sales from this. At a minimum that should be true.

How hard is it to say 'We found a slight hissing problem and we are having it fixed before shipping out new models?'

Because people DONT know that is what is going on.

Then lets talk about their communication in other threads. The 'zone 2,' is weak, someone points it out and asks questions. Scott comes on and says 'Hey I'm looking into it.' Then nothing. No reply from him on the matter.

Thats more bad CR.

A lot of people read the sites trying to make purchasing decisions. The HTF can erase the posts with bad word of mouth for Outlaw, but that isnt enough. The word IS getting around.

All Outlaw has is their word. Because people cant buy the product at the local HT store. So all these posts of people being pissed is only hurting Outlaw.

Like I said, in my sleep I could do a better job.

[This message has been edited by lotus_j (edited June 20, 2002).]