I've gotta chime in as well.

The cost of shipping, and the cost of warranty repairs, needs to get covered somehow - regardless as to whether you buy in store - or direct / online. An in-store's shipping charges are built into their selling price - as are the manufacturers expected average repair costs. Outlaw no doubt builds an allowance for warranty costs (including return shipping) into its selling price as well. Holding the owner of a defective unit responsible for shipping a unit in for repair may not be all that pleasant for those who must do so, but it does contribute to keeping the cost down for the vast majority of owners who don't need warranty work.

Outlaw's policies and practices are very clearly stated - both the obligations on the buyer and on Outlaw - and form part of the contract between the two.

I had some warranty work done a few months back and when additional charges were incurred in the shipping process to get the repaired unit back to me to my address in Canada, Steve and Scott agreed, without reservation, to cover those costs. Not because they are nice guys (which they are), but because they were clearly bound to do so under the contract between us.

So long as they continue to live up to their obligations, you can't fault them for asking others to do the same.

Jeff Mackwood