I just finished reading some (it's over 60 pages long!) of the thread at remote central. I really feel sorry for the people who bought their remotes from authorized dealers that subsequently went out of business. URC's response to these people is the epitome of arrogance and poor customer service. I am also currently rethinking my decision to upgrade my remote to one of the newer URC models, since even if I buy from an authorized dealer I may be left in the cold in the future if they go under.