I must say this is quite different from my customer service experience. I, too, ordered a 1050, and it arrived on my doorstep about 18 hours later. I had a minor problem with it after about a month (it refused to turn on, but other than that it was working fine) and they shipped me a replacement unit that same day. I shipped theirs back to then UPS ground and was reimbursed for my shipping charge.

Their shipping rates are high, yes (I paid $60 for DHL) but the units are HEAVY so I don't really blame them. I'm sure the money goes to DHL and isn't kept by Outlaw. Ever try to ship a 40 pound brick by any method?

I hope your Outlaw arrives soon and I'm sure you'll be pleased with it when it does.

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Matthew J. Hill
matt@idsi.net

[This message has been edited by Matthew Hill (edited February 20, 2002).]