There are 2 trigger outs on the 976.
Has he tried both of them?
It would be nice to see a screen shot of the input setup to make sure it is set correctly.
_________________________
Epson 3500 3D projector
93" Carl's Place Flexiwhite DIY screen
Outlaw 976 Pre/Pro
Outlaw 7500 for LCR & L/R surrounds
1- Emotiva Mini X-A100 for rear surrounds
2- Outlaw LFM-1 EX subs
Oppo BDP-105 Blu-ray/DVD/SACD player
Outlaw LCR (Snell Labs) for center channel duty
Tekton Lore monitors L/R
4- Emotiva ERD-1s surround speakers
Monster HTS3600MKII power center