Hello EarNerd,
It’s true we swapped out your initial remote, with no questions asked. That’s what we do within our 30 day trial period. Only after the third time you reported an issue with your remote, including the second one you received, did we report to you that we could find no issues with your initial remote that you reported not having any backlight or functionality, or the most recent one that you again reported as having no backlight or functionality.
We offered you a recap of the reported issues, noting the two times we could find no issues with the remote’s functionality. The other repair event was where the remote was observed to be visibly dinged in several places on the aluminum face due to what we could only describe as having been dropped. The MCU chip inside was blown with a visible hole through it. We've never observed this condition with any other remote. We replaced the internal circuit board for the remote under warranty, nonetheless. That’s when we asked, what type of batteries were you using? Or, maybe the drop compromised the circuitry? You never responded to our questions.
The latest remote you sent in for evaluation, was tested for four days. As I stated, you reported again that you had no backlight or functionality. Thus, the re-cap of your previous remote experiences, and a suggestion that you must be doing something to result in what you’ve reported. Such as, installing the batteries improperly, or perhaps the batteries were defective. You didn’t respond to these statements either. You also never contended at the time, that your remote hadn’t incurred an impact of any kind.
The only thing you responded to was being informed of the most recent, no issues found, pending evaluation fee and return shipping cost.
You did bring up a point that was taken into consideration and prompted us to waive the pending fees.
You’ve abstained from having a conversation with us about your remotes, on several occasions, but have now posted your dissatisfaction here. Your reported experiences are not similar to what others reported here for various functionality issues. Now you report “a host of other issues” with your remote, on this thread. But this is not long after we tested it for 4 days without issue. But as I stated, you chose not to reply to any of our questions or statements.
Regards,