Outlaw has excellent customer service and they sent me a checked out B-stock Model 976 to replace my unit that snapped when sent bitstream audio. The new-to-me Model 976 looks absolutely new, performs as advertised and carries the remainder of the 3-year warranty of my original Model 976.

I actually received two 976s since the first replacement was damaged by the shipper. Even Outlaw's excellent packaging (double boxed and resilient foam) couldn't prevent a bent faceplate and who knows what kind of internal damage. Outlaw didn't hesitate and immediately sent me another Model 976 along with a shipping label to return the damaged unit. Outlaw's customer service has been outstanding!

And now back to the movies!