I agree that there does seem a tendency to excuse some issues with Outlaw products. I am not concerned with the complaints that the firmware should be changed to offer some feature like renaming inputs or the way the volume control display works on some units. The concerns about how the remote seems to function with a mind of its own and the headphone issue can be explained any way you want but it doesn't seem to be the way it should work. Outlaw Ben has explained the headphone issue but there seem to be owners who do not have that same issue and that by itself is a warning flag. If some gear operates differently unit to unit, it would indicate to me that QC is not up to snuff. Could be a batch of bad components in the circuitry or maybe we haven't heard enough from owners yet to say that all units perform this way. So 975/976 owners should try the headphone test and report on this thread to get a consensus of how the units function --All the same or some act different than expected.