Update....one of the problems I am encountering is the need to clean the HDMI contacts with DEOX. I purchased all new cables 2 months ago. I cleaned the HDMI input connections and the problems went away...for a couple of weeks. Then I began experiencing again the video/audio drop outs. I cleaned the HDMI terminals again and the problem goes away...So at least I can keep the 976 working by cleaning the hdmi contacts. This is what OUTLAW did when the 2 week old preamp went back for service. So at least I can keep it running, but not what I would expect from a hi-end preamp....