Hello Eric,

When we last emailed on April 5th, we had asked you to do a reset as we believe there are issues with your personal unit, and have not since heard back. Naturally, we assumed that the reset addressed a majority of your problems. If not, we would have absolutely sent you a return authorization for evaluation and servicing. Please follow up with me, so that we can make sure you are taken care of.

Best Regards,

Ben