Just did...

From: Nicholas, Drue
Sent: Friday, January 19, 2018 1:57 PM
To: 'customerservice@outlawaudio.com' <customerservice@outlawaudio.com>
Subject: Flakey Remote - Uncontrolled Volume Issues
Importance: High

I have posted in the Saloon, but wish to formally submit my query. From my most recent “Saloon” post below:

“Big Uncontrolled Volume Issue with Remote!

I was playing a number of concert Blu-ray's last night, and turning the volume up and down a number of times. When I would hit the volume down button the volume would go up uncontrollably, and I would have to rush to the 976 to turn it down manually. This happened at least 4 times. Even when letting off the button, the volume would still continue to increase. The volume was so loud that I felt I was about to blow out my speakers. This type of remote behavior is, frankly, unacceptable, and I am asking that Outlaw address this issue, as it poses a risk of damaging speakers.”

The other “remote issues” I am having have been posted in the Saloon, so I will not include them here. Note that all issues have been present from day one.

Please let me know what you will be doing to address this, and other, “remote issues.”

I have been very happy with my Outlaw 5000 Amp, and have faith that the 976 will eventually overcome its initial 1st generation issues and earn my respect.

Sincerely,

Drue