You are the second person on the forum to mention potential problems with the remote. See this post

In the past I've had remotes where the IR diodes were bent during manufacturing and were pointing at the case instead of out the little window. Can you see if the diodes are pointed correctly?
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975/7075/SMS-1
Aperion Verus Grand Towers & Bookshelves, Verus Forte Center, Infinity Surrounds, Ultra-X12
Oppo BDP-203, XBOX360, Xbox One
LG 65" OLED
RR2150 w/Klipsch SCR-2