Deromax

That is a really good question.

The best way to handle it is to send us a detailed email describing the nature of the problem, including the associated components being used in the system, the conditions where the problem occurs, and the frequency of the problem. On our side we will attempt to duplicate the issue and if it is indeed a bug we will employ our best efforts to isolate and identify the root cause of the problem.

That said, before you contact us,you might want to double check the owner's manual. Equally important please consult the FAQ section located on the 976 home page right below the manual. At least two points in that document were originally reported to us as bugs and it turned out that they were minor set-up mistakes that were easily addressed over the phone.