Cannot argue with the customer service from OPPO. I have not had the issue with mine but have heard several owners discuss trays not opening. Did they give you any idea what might have caused it to not open? I have not heard anyone who had the issue complain of any lack of service. We have been happy with the OPPO and will most likely buy another somewhere down the road.

As long as my Samsung plasma hangs tough 4K is not a priority though any new gear will have the capability.