Well I called tech support. They seem to think it's a bad capacitor. He said they can fail after awhile. I told him NO, it never failed, because it was never used. It was sitting in an unopened box since 2007 as a (and get this) a backup in case my original 970 ever went bad. That's when he said well, they can also go bad from sitting. Really? Thought I was so smart to buy a backup for $299 but looks like the joke is on me. Not very happy right now, knowing I have to spend even more money to fix something that never worked in the first place.