That is not the case. I asked to prepay the shipping and Outlaw told me they would not work that way, nor would they ship it to me using any other carrier, prepaid or not. I was literally told how it was going to be shipped. My only choice was faster more expensive options, all with Fedex. Yes it arrived undamaged, however, I have used USPS for shipping everything from a $2000 amp to DVD's, and never had a problem with anything being damaged by them either. The difference is, they don't charge usurious customs brokerage fees.

Again, I am very happy with the cost and service provided by outlaw in repairing my unit, but the shipping thing is a serious impediment to anyone in Canada wanting to do business with them.