I think the big boxes have the same problems they've always had: poor customer service combined with product quality that doesn't necessarily match the price. The problem, however, is that smaller retailers (Internet direct and more traditional brick & mortar) have a smaller share of the market and generally have to target the more educated consumer - one who also frequently has a higher budget than someone looking for a very basic home theater in a box. That market has certainly suffered in the face of the recession, leading people (such as Ritz's friend) who might have been potential customers to question whether they should step up to the level of quality associated with Outlaw gear. It is that uncertainty that leads someone to justify the notion that the less expensive products at Best Buy are equal to Outlaw products.

The industry-wide struggles with implementing HDMI in receivers and processors during this recession haven't helped.