I have multiple pieces of Outlaw equipment and I bought the Onkyo PR-SC886 from them because I trust them to do me right. Like others I was waiting for the 997 but it just didn't make it on time. I have 2 outlaw amps and have had work done on one of them and it was a very pleasant experience. I sent my 7125 off for a dead channel and had it back 8 days later fully restored. When my 886 arrived it had not yet had its firmware updated to the latest version. I called Outlaw and they sent me a shipping label to send it back and get it right. 10 days later it was back and perfect. Sometimes equipment has issues which can't be fixed , no matter what. I believe the Outlaws will go the extra steps to make it right when they are able to. The OP is right about needing a healthy conversation about Outlaws past practices but he is on the wrong side of the street.