Can't comment on the 997 as it's not out yet. Also can't comment on the 970 because I don't own one. But I have owned both a 950 and a 990 and can only praise OUTLAW AUDIO for the great pre/pro's and outstanding customer service I have received when needed.
"This is not meant to 'throw Outlaw under the bus', rather, I think a healthly conversation about their past behavior should be conducted while many wait to drop $1,400 on another Outlaw pre/pro...."
Don't understand this comment. Do you own or have you dealt with OUTLAW AUDIO. Besides owning the two pre/pro's, I also have purchased a model 7125 AMP,subwoofer, Vudu XL, cables and the Onkyo PR-SC 886. OUTLAW has been the best online company I have conducted business with. Any problem was handled professionally and quickly.
When the 997 is ready for production my 990 will be sold.