This just received from Onkyo Product Support (after several exchanges of emails)in response to my question: "What firmware etc. upgrades are available for my 886, what do these upgrades change / fix, and how can I arrange to download and install them?": "Unless you are experiencing any issues there are no updates needed for the PR-SC886."

Which of course begs the question (which I won't bother to ask since I expect a similar no-help response): how do I know if I'm experiencing an issue or not, missing some functionality or not, etc. if they don't present themselves as obvious?

Or how about: "You've gone through the trouble of developing updated firmware etc. Why are you being so secretive in not telling your customers about it?"

I contrast this "support" with a piece of software that I licensed a couple of years ago. I get a regular update from the company, with a detailed explanation as to what bugs it fixes and/or improvements it contains, for free, without having to ask for it.