bobliind,
I to have thought about jumping ship for another prepro...Anthem...used but in excellent condition and with a full warranty.

However I gained some self control to hold out for the 997 since owning the 990/7700 combo works well for me and in my system.
I always thought about the issue of customer service and I have never been let down by Outlaw.

For what it's worth my good friend purchased an Onkyo some time ago and without going into specifics was disappointed in the way Onkyo handled the problem.