Hello Everyone,

Thank you for your feedback, we take your comments and concerns about this very seriously. Tracking information is sent out each business day via the email address that was provided at the time of order. Unfortunately, we receive a significant number of undeliverable emails from mailboxes that have either exceeded their storage capacity or are simply unavailable. In addition, ISP's and email users alike are setting up filters, spam blockers and other such management systems that are aimed at reducing unwanted solicitations. Obviously, none of these systems are perfect and sometimes good email is lost with the bad.

The above not withstanding, we continue to look at ways to improve the speed and efficiency with which we get information out to our customers. However, ensuring consistent and reliable email communication is definitely the most difficult part of what we do as we are forced to rely on variables that extend beyond our control. For those of you who have experienced this we do apologize, but we wish to assure you that your experience was the exception and not the rule. While that may provide little comfort, please know that this thread has only further fueled our fire to find new ways to improve our communication and our support.

Best Regards,

Scott