alpha, when I called originally I was told it was a sw problem and there was nothing they could do but they were working on a fix. The promised fix came in the latest patch, and seems to have resolved the issue for some. For me, it made the device unusable. I spoke with the Outlaws today and I know they're working on a resolution for me. I feel a bit better after talking with them on the phone than I did previously. I would definitely recommend that method over email/PM.

I feel pretty confident they'll work out something to make me a satisfied Outlaw customer. I'll be sure to post up then as well. I know you have to offer the good feedback in addition to the bad.