What prevented you for sending your unit in for repair or replacement when the issue first surfaced? If it were me, I would not have put up with a failure of this nature for that amount of time. I have not used Outlaw for this function, but I have dealt with warranty support for many electronics items over the years and from what I see of other users postings, Outlaw is very responsive compared to other companies I have dealt with.

The issue of having to part with your electronics device during the repair or replacement is standard fare in the electronics industry, so while this is inconvenient, it is just something we deal with in order to get lower cost devices. If manufacturers had to send out replacements for what could potentially not be failures, we would all pay the price in the added mark ups needed to cover this service.