Gonk,
As always, your skills of diplomacy serve you well. I believe most participants here understand the value you bring to this forum, and I encourge you to continue it. There are many people here in need of your advice and you serve them well.
Keep the faith Old School. I too believe a sincere and concerted effort is being made that will one day result in a fix. Just be careful not to meddle too much, or you may be cast down to the minority of customers whose input (reaction) was not pleasing.
For the majority of you, we are pleased with your reaction to this remarkable product.