...in some cases it is possible that a limitation in the hardware platform, rather than operating software/firmware may limit our ability to fix a particular item.

Two things would be very nice to know:

1) What reported bugs have been verified by Outlaw (e.g. my inability to specify no Centre speaker)?

2) What IS the hardware architecture, at least in sufficient detail so an engineer could determine whether a particular feature/bug could be implemented/fixed in software? At the very least a switching/mixing/multiplexing diagram would make clear what kinds of transcoding to which outputs is/is not possible.