Hmm. I was lucky to get Nero 5.5 a little over a year ago with the CD burner I purchased. Haven't had a problem with it. I like it better than the old Sony program on the other computer. I didn't an OS or a specific burner listed. I don't know if that would help me with anything, but maybe someon else. I think it's just not getting along with something else in the setup. That's why I like to use the software that came with the drive. Howver, there are no excuses for that kind of tech support.