RAF,
I agree that product quality should be foremost in a decision on a purchase. I think customer service and attitude is as well. If you have two products that from your view are close to each other in what you want, for me, customer service is a factor that would influence my decision. Did you find Lexicon a significantly better product, from your point of view, that their customer service, as experienced by Kevin and myself, would not be a factor if you were buying again?
Also, I was curious if you researched Parasound (C1/C2), Anthem, etc. before you decided on Lexicon. If you did this research, from your point of view, how was Lexicon significantly better?
Chulona

[This message has been edited by chulona (edited August 30, 2003).]