Apples and oranges...I never appreciated likening a $6,000.00 preamp to a perishable good.

If it's a dealer network, then any dealer should be able to address the problem. What if KCB had lived in Minn when he made the purchase and then moved to CA?

In any case, to have called and been told 'We'll get back to you' and heard nothing for over a month, or to be told that your problem is a non-issue is poor service...period.