I regret that I ever used K-MART in my comment. I never knew it would become so twisted. Why is this such a hard concept to understand? Large department stores have a vast and diverse inventory to make money from. Some offer a reimbursement if a product is purchased just before a sale. They can do this because of this vast inventory, what they may lose on one product they will make up on another. And some stores like K-MART end up in economic disasters. So what the hell does this have to do with Outlaw's product quality or customer service? The point is Outlaw doesn't have an automotive dept., sporting goods, clothing, etc. to draw from to simply say it will reimbuse all of us 950 owners $100. Is this economic lesson too difficult for some of you? They are a new company trying to stay afloat and doing the best they can. I for one am glad to see they are responding to tough financial times. This has nothing to do with K-MART's AV line or customer service.