it really does doesnt' it!

They sometimes have the odd glitch, (e-mail not received, acts of god, nothing right in the office(like the rest of us.) But they always come through. I sent them two EM's and thought they didn't like girls when I was trying to get on the 950 wait list with no response. Finally wised up to an issue with my own e-mail if I go through a sites web page 'contact us' method.