I guess official response from Outlaw to this issue, which has generated huge response, is out of the question. I am accustomed to AV123's of Rocket Loudspeakers incredible response to feedback and I was expecting the same from Outlaw. Outlaw, I might add, has been quick to respond to technical problems but I can't help thinking it's might have been b/c such issues are a definite product killer. Or is it really because the company is all about performance, nothing but performance? If they have been 100% customer oriented company they would have responded to whatever suggestion any of us might have. Still Outlaw has a great CS but it is not in the same league as AV123, Unfortunately.