Scott of Outlaw states:
I appreciate your feedback, unfortunately, this policy was changed as the original delivery service had already been rendered. In addition, providing return labels has proven to be easier and less hassle for those customers who choose to take advantage of our thirty day satisfaction guarantee. Our web site was previously modified to reflect these procedural changes.
Regards,
Scott
I find your response and actions rather disturbing.
1. You just closed the previous thread titled
"Outlaw quality control is questionable", so no one can respond to your last post.
2. Your statement "Our web site was previously modified to reflect these procedural changes." was changed after I pointed the fact to you.
The "policy" was obviously modified on the weekend of October 24th 2003, to be precise, after I pointed the discrepancy between the posted policy and your actual practice.I feel unjustly treated as this makes me sound like a liar.
3. It is obvious Outlaw feels it is ok not to abide by what they say on their web site.
- The 1050 Doly EX case is one.
See "Problem with Harry Potter DVD chamber" thread,
HarryPotterThread - This shipping issue is another one.
See "Outlaw quality control is questionable"
QualityControlThread You will simply change the policy after the deed has been done. A neat trick. Totally uncool.
Regards,
[This message has been edited by BleakShore (edited October 27, 2003).]
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