I've also had a lot of IBM drives, and so far none have given me any problems.

I think part of their mistake is replacing a bad unit with a refurbished, rather than new, one. This increases the likelihood of a second failure and an EXTREMELY dissatisfied customer.

Or perhaps they already regard the customer who has experienced a failure as a lost cause.

It's hard to argue with the sample size point, but when you experience two failures in two drives, youc ertainly get an impression that transcends sample size.

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Matthew J. Hill
matt@idsi.net