This sounds like you are pretty frustrated, generally, the Outlaw's are well known for their excellent customer service. Your problem could be somewhere else in your system, I would try hooking up your Pioneer 45a through the 5.1 imputs on the 1050 and bypass the dts decoder in the 1050 and see if the problem persists, if it does, it isn't a problem with the dts decoder in the 1050, and if it doesn't, I'd give the Scott a call and see what exactly was done to your unit, Mark