I've been pretty aware of the ups and downs of customer service lately (partly because Mrs. gonk is about to change jobs and leave the customer service call center environment after five years, but particularly since I ran rather heavily afoul of Best Buy's online store while trying to buy a new TV). I do understand JFro's frustration. It always sucks when something breaks. And while a product like the 770 should last forever, there are inevitably a percentage that will experience failures. Buying locally does avoid shipping fees and can offer convenience in the event of needed service, but as Oil Can pointed out, it does come at a cost.

JFro, I wish you luck in getting your 770 back on track as soon as possible.

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